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Appointment Policy: We prefer to see patients by appointment to allow ample time for all patients and scheduled surgical procedures. Emergency cases will always be seen immediately, so an occasional appointment delay is inevitable. Please call us or use the email appointment form on our website to schedule your pet’s appointment. We set aside at least 30 minutes in the doctor’s schedule for each pet’s appointment. For new clients, please note we need your pet’s prior medical records at least 24 hours prior to their appointment.
Appointment Cancellation Policy: If you need to change or cancel your appointment, please call us at (757)689-0246. We request the courtesy of at least 48 hours’ notice for cancellations so that we may schedule another patient in your place.
Patient Arrival Policy: For your pet’s protection and the protection of other pets, all dogs must be on a leash and properly controlled while in the waiting area or exam rooms. All cats must be presented in an appropriate cat carrier or on a leash.
Payment Policy: We require full payment at the time that services are rendered. For your convenience, we accept cash, check, Visa, MasterCard, Debit, and Care Credit. Our credit card merchant requires an original signature by the cardholder on all credit transactions. If your pet needs to be brought in by a friend or family member, please make sure that you have established a method of payment.
Return Policy: Products that have left our facility cannot be returned. However, according to manufacturer guarantee, opened bags of dog and cat food may be returned or exchanged.
Dr. Deavers used to be our vet for our dog at another practice. Loved her care and compassion. Was so happy to see her name on this new clinic! I want a vet like her for my senior boy! We will be bringing our Labrador, Lumpy, back to give his enthusiastic love to Dr. Deavers again. Cannot wait to have a vet that I love and trust again. Just saw Angela outside the new place and she filled me in on the details. When can I make an appointment?
Healing with Heart Veterinary Care
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2111 Princess Anne Rd • Ste 101 • Virginia Beach VA 23456
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